Policies

Return Policy & Procedures

If you are not 100% satisfied with your online purchase for any reason, we will gladly accept your return within 30 days of the shipping date, provided the returned merchandise is unworn, unwashed, not a clearance item and has the tags attached or is defective - restrictions may apply.  A refund for the purchased product price will be issued to the original method of payment. Please note that shipping & handling charges are nonrefundable.

Return Your Order: While USATF does not offer exchange options, you may return your order for a refund by following the steps below.  To expedite receiving a different size, we recommend placing a new order. Then, return your original item(s) for a refund.

Return Procedures:

1. Determine if your product is eligible for a refund (within 30 days, unworn, unwashed, not a clearance item and has tags attached) or is defective.
2. Return a copy of your order form and the merchandise to:
USA Track & Field - Merchandise
130 E Washington St. Suite 800
Indianapolis, IN 46204

3. We will process your refund once we receive your return and email you a refund confirmation.

    Other terms: Certain products carry their own return policies and the above guidelines do not apply.  If an item goes on sale after your purchase, we regret that we are unable to refund the difference in price.  All return shipping costs are nonrefundable and the responsibility of the customer.  If there is any damage to a product upon delivery, please contact a USATF representative immediately.  No refunds will be issued on clearance items or event purchases. All of these sales are final. We reserve the right to limit returns.  For any questions or concerns regarding returns, please e-mail store@usatf.org or call 317-261-0500.

     

    Shipping & Delivery

    USA Track & Field processes and ships orders on weekdays (Monday through Friday, excluding holidays).

    USATF Customers will receive an order confirmation email and a shipping confirmation email.  Your shipping confirmation email will contain your order tracking information.

    Any purchases made shall be limited to personal consumer use and specifically excludes diverters, wholesalers, or resellers. Shipping Locations: USATF ships to the continental U.S., Alaska, Hawaii, and APO/FPO addresses. USATF does not ship to P.O. Boxes – please provide an alternative physical address. USATF does not ship internationally. Shipping Transit Timelines: Order fulfillment takes 3-5 business days (Monday-Friday, excluding holidays) to process and ship before the transit times are applicable.